Shipping policy

Free shipping on every order
Every Flovela bouquet ships for free. There are no minimum order values and no hidden delivery fees at checkout.

Processing time
Each bouquet is handmade in Kaunas, Lithuania. In-stock bouquets are carefully packed and shipped within 1–3 business days after your order is placed. Pre-ordered bouquets are made to order and ship within 1–2 weeks. We will confirm the date with you by email.

Estimated delivery times
Delivery times are counted in business days from the day your bouquet is shipped:

• Lithuania: 1–3 business days
• Latvia and Estonia: 2–5 business days
• Rest of the European Union: 3–10 business days
• Outside the EU (including the UK, Norway, Switzerland): 7–21 business days

These are estimates. Delays can happen around holidays such as Christmas and Valentine’s Day, so we recommend ordering early for special dates.

Where we ship
We ship to all EU countries. If your country is available at checkout, we deliver there. 

Tracking your order
As soon as your bouquet ships, you will receive an email with a tracking number so you can follow its journey.

Customs and import duties
Orders within the EU have no customs fees. For orders shipped outside the EU, import duties or taxes may be charged by your country’s customs office. These charges are not included in the price and are paid by the recipient.

Damaged or lost parcels
Every bouquet is packed with care. If your parcel arrives damaged or does not arrive within the estimated time, please contact us at support@flovela.eu with your order number and a photo of any damage, and we will make it right.

Questions
For any shipping question, email support@flovela.eu or message us on Instagram @flovela.shop.